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PRIVACY STATEMENT

1. Overview of This Policy

This Privacy Policy outlines our commitment to protecting your personal information in compliance with the Privacy Act, including the Australian Privacy Principles.

As our business, technology, and legal requirements evolve, we may update this policy. We recommend checking our website regularly to stay informed of any changes.
 

2. Definitions

  • 2.1 Personal Information: This refers to any data or opinion that can identify an individual, as defined by the Privacy Act, regardless of its truthfulness or form.

  • 2.2 Sensitive Information: Defined by the Privacy Act, this includes details such as racial or ethnic origin, sexual orientation, political opinions, trade union membership, criminal records, or health information.

  • 2.3 Privacy Act: Refers to the Privacy Act 1988 (Cth) and its amendments.
     

3. How We Collect Information

We collect information directly from you when you:

  • Interact with our staff in person or over the phone

  • Communicate with us via email or fax

  • Fill out forms on our website

  • Purchase products or gift vouchers from us online

  • Submit information while using our website
     

4. Website Use and Cookies

We use cookies on our website (www.adico.com.au) to enhance your browsing experience. The information we may collect includes:

  • Browser type

  • Geographic location

  • IP address

  • Time and date of website access

  • Usage patterns on our website

This data helps us manage our website, analyze trends, and improve our services.
 

5. Personal Information We Collect

The types of Personal Information we may collect include:

  • Identification details such as name, birth date, and address

  • Contact information like phone numbers and email addresses

  • Occupational information

  • Payment details for transactions

  • Information from promotional activities

  • Marketing data and demographic research

  • Any other details provided with your consent
     

6. Sensitive Information

We may collect Sensitive Information under specific circumstances, such as:

  • With your explicit consent

  • When necessary for our operations

  • When required by law or court order

  • In special situations that justify its collection
     

7. Purpose of Collecting and Using Information

We collect and use Personal Information to:

  • Provide and manage the goods and services you request

  • Communicate with you about those goods and services

  • Address your inquiries

  • Understand your needs and preferences

  • Improve your experience on our website

  • Comply with legal obligations

We may share Personal Information with related entities but do not disclose it to overseas recipients.

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8. Access to Information

You have the right to access your Personal Information held by us. To request access, please contact us via email at support@adico.com.au or by post. We aim to provide access within 30 days unless unusual circumstances prevent us from doing so.

Access may be denied if:

  • It is unlawful to provide it

  • Denying access is required by law or court order

  • It would likely interfere with law enforcement activities

If access is denied, we will provide a written explanation.

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9. Correcting Information

We strive to maintain accurate and up-to-date information. If you believe any information we hold is incorrect, outdated, or incomplete, please notify us so we can make the necessary corrections.


Complaints

If you believe we have breached the Privacy Act, the Australian Privacy Principles, or this policy, please contact us at support@adico.com.au. If you are not satisfied with our response, you may escalate the complaint to the Office of the Australian Information Commissioner.

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